FREQUENTLY ASKED QUESTIONS

Browse through the common queries below. If you can't find the information you're seeking, please don't hesitate to reach out to me via Contact section or directly at info@designerollie.com.

PRODUCT INFORMATION

1. What materials are used in your blankets and tapestries?

All blankets and tapestries are woven from 100% cotton yarns, ensuring quality and comfort.

2. Are your products organic?

Currently, our cotton is not organic, but it is of high quality and designed to offer excellent comfort and durability. We are committed to providing products that meet your needs while maintaining high standards of craftsmanship and material excellence.

3. Can I customize the size of my blanket or tapestry?

Currently, we offer standard sizes of 52x37 inches, 50x60 inches, and 60x80 inches. We do not offer customization for sizes at this time.

4. Can I request a custom design for my throw blanket or tapestry?

Absolutely! We specialize in creating custom-designed throw blankets and tapestries to match your unique style and preferences. To request a custom design, please follow these steps:

1. Contact Us: Reach out via email at info@designerollie.com, use our website's contact form to discuss your design ideas or contact us directly via Ask me anything request button on each product page.
2. Design Consultation: Ollie will work with you to refine your ideas and ensure the final design meets your expectations.
3. Approval and Production: Once you approve the final design, we will begin the crafting process to bring your custom piece to life.

We love helping our customers create one-of-a-kind pieces, and we look forward to working with you on your custom design!

ORDERING PROCESS

5. How do I place an order?

Placing an order on our website is easy and straightforward. Just follow these simple steps:

1. Browse Our Collection: Visit our product collection and browse through our variety of throw blankets and tapestries.
2. Select Your Product: Choose the product that best fits your needs and preferences.
3. Choose a Size: Select from the available sizes (52x37, 60x50, or 80x60 inches) to find the perfect fit for your space.
4. Add to Cart: Once you’ve made your selections, add your item to the shopping cart.
5. Checkout: Proceed to checkout, where you will fill in your shipping details and choose your payment method.
6. Confirm Your Order: Review all the details, and if everything looks good, confirm and place your order.

Once your order is placed, you will receive a confirmation email with your order details and estimated delivery time. If you have any questions during the ordering process, please do not hesitate to contact us via email info@designerollie.com or Contact Us page.

SHIPPING DELIVERY

What location do your products ship from?

All woven blankets are woven, packed and shipped locally from North Caroline in the USA. Note: Some items may require two separate shipments, but every package will be provided with its own tracking number.

Which countries do you ship to?

I currently offer shipping to the United States. Please contact me for more information and possibilities regarding international orders.

Shipping Costs and Methods

FREE standard US shipping on all blankets + a tracking number with every order. I use mainly UPS and USPS as delivery companies.

CONTACT INFORMATION

How can I contact you for further questions?

I'm here to help! You can reach me in several convenient ways:

• Email: Send me an email at info@desingerollie.com, and I will respond within 24 hours.
• Contact Form: Fill out the contact form on my Contact Us page, and I'll get back to you as soon as possible.

Feel free to reach out with any questions, concerns, or feedback you might have. I look forward to assisting you!

Do you offer customer support over the phone or only online?

At this time, I offer customer support exclusively online. You can reach me via options outlined in the previous questions.

I'm dedicated to providing you with the best support possible and are exploring ways to expand our support channels to include phone support in the future. Thank you for your understanding.

Latest update: 05/02/2024