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FAQs

ORDERING PROCESS

How do I place an order?

Placing an order on our website is easy and straightforward. Just follow these simple steps:
1. Browse Our Collection: Visit our product collection and browse through our variety of throw blankets and tapestries.
2. Select Your Product: Choose the product that best fits your needs and preferences.
3. Choose a Size: Select from the available sizes (52x37, 60x50, or 80x60 inches) to find the perfect fit for your space.
4. Add to Cart: Once you’ve made your selections, add your item to the shopping cart.
5. Checkout: Proceed to checkout, where you will fill in your shipping details and choose your payment method.
6. Confirm Your Order: Review all the details, and if everything looks good, confirm and place your order.
Once your order is placed, you will receive a confirmation email with your order details and estimated delivery time.

If you have any questions during the ordering process, please do not hesitate to contact us via email info@designerollie.com or Contact Us page.

Can I cancel or change my order?

We completely get it, we change our minds too!

You can cancel or change your order within 3 hours of purchase. Please message us via contact us page or reply to your order confirmation email with your request and desired outcome.

We'll issue a full refund or change the order according to your wishes.

After the 3 hour time frame, we are not able to accept cancellation or any changes the order.

Please note: All products are made to order by a local weaver after each order is placed. Once the weaving process starts, we are not able to make any changes to order.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

SHIPPING & DELIVERY

What countries do you ship to?

I currently offer shipping to the United States.

Please contact us for more information and possibilities regarding international orders.

Latest update: 03/12/2025

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